LAWLIGHTS- RIGHTS OF CONSUMER UNDER THE COPRA ACT (PART 1)

LAWLIGHTS- RIGHTS AND DUTIES OF A 

CONSUMER UNDER THE COPRA ACT (PART 1)

INTRODUCTION:

·        In and around the trend of consumers and their rights are  consider as a very sensitive thing and the protection of consumers from various damages certain laws were enacted to make consumers feel safe from the exploitation of the manufacturers(sec 2(1) (j)}, traders, service providers etc.

·        The CONSUMER PROTECTION ACT 1986( ACT NO 68 OF 1986) was enacted with the main objective of protecting the consumer not only protecting but also it include remedial measures aims at giving speedy relief through simplified legal procedures, consists of four wide chapters with total number of 31 sections.

·        The CONSUMER PROTECTION ACT WAS AMENDED IN 2002 with more efficient rules to enhance the safety measures for consumers.

·        Later this act was REPLACED BY THE CONSUMER PROTECTION ACT 2019.

r            READ CONSUMER HEP FORUM HOW TO FILE COMPLAINT IN PART 2

              CLICK THE ABOVE LINK

 RIGHTS OF A CONSUMER UNDER THIS ACT:

To promote and protect the consumers in the ways such as,

  RIGHT TO SAFETY

1.     Right to be protected against marketing of goods and service which are hazardous to life and property.

RIGHT TO BE INFORMED

2.     Right to be informed about the product quality, quantity, potency, purity, standard and price of goods and service, as the case may be so as to protect the consumer from unfair or restrictive trade policies ( sec 2(1) (nn)}

RIGHT TO CHOOSE

3.     Right to be assured wherever possible, access to a variety of goods and service at competitive price.

RIGHT TO BE HEARD

4.     Right to be heard and to be assured that consumer’s interest will receive due consideration at appropriate fora

RIGHT TO REDRESSAL

5.     Right to seek Redressal against unfair trade practices, or restrictive trade practices or unscrupulous exploitation of consumers.

RIGHT TO CONSUMER EDUCATION.

6.     Consumers are given full rights for their knowledge in products, goods and services.

SPEEDY AND SIMPLE LEGAL PROCEDURES:

1.     DISTRICT FORUM:

This act has made special provision for redressal agencies in a 3 level basis. In this the low level hearing procedure for consumer’s grievances is at district level known as district forum.

2.     STATE COMMISSION:

This is next level of hearing agency at the state level called consumer disputes redressal commission or state commission.

3.     NATIONAL COMMISSION:

This is the highest level which hears for the consumer exploitation cases.

IN WHICH AREAS CONSUMERS ARE TO BE PROTECTED?

1.     PHYSICAL PROTECTION

2.     PROTECTION OF ECONOMICAL INTEREST

3.     PROTECTION OF THE PUBLIC INTEREST

These are the areas which are considered to be more important aspects that consumers are needed to be protected because the rights inferred in the area of safety, information, choosing the product and right to be heard.

ILLEGAL ACTIVITIES OVER CONSUMER

This act attempts to put an end to the black mark strategy inflicted upon consumers in many ways like,

1.     Black – marketing

2.     Adulteration

3.     High prices

4.     False weights

5.     Measures

6.     Poor quality

7.     Selling of expired products

This act is so REVOLUTIONARY LIKE ARTICLE 226 AND 32 OF OUR INDIAN CONSTITUTION on the judicial processes.

CHANGES IN THE NEW ACT COMPARED WITH OLD ACT:

COPRA ACT 1986                    PROVISIONS                     COPRA ACT 2019

 

	The Rights and Remedies of consumer in unfair trade policies under this act are discussed in the next article session...........................